In this course, you learn to configure, manage, secure, govern, and optimize Microsoft 365 tenants, workloads, Microsoft 365 Copilot, agents, and Microsoft Agent 365. Through instructor-led discussions, demonstrations, scenarios, and hands-on labs, you practice tenant provisioning, licensing, workload configuration, identity and access management, threat protection, information protection, and data governance. You assess Copilot readiness, configure Copilot settings and extensibility, establish agent identities with Microsoft Entra Agent ID, and curate agents and tools through the Agent Registry. You also use Microsoft Agent 365 to monitor agent activity, manage permissions and policies, investigate risks, govern agent lifecycles, and evaluate adoption and effectiveness. By the end of the course, you can administer Microsoft 365 and AI services at enterprise scale while supporting secure collaboration, compliance, operational resilience, and responsible agent adoption.
Questions about this? let our team answer them!
Course Outline
1. Provision and brand a Microsoft 365 tenant
• Understand the Microsoft 365 tenant
• Assign least-privilege administrator roles
• Add and verify a custom domain
• Configure organization branding across two portals
• Configure organizational settings
2. License Microsoft 365 and AI services at scale
• Assign and manage Microsoft 365 licenses
• Verify and troubleshoot license assignments
• License AI services for the right populations
• Understand how Microsoft 365 billing is structured
• Set up pay-as-you-go billing for AI-service usage
3. Keep a Microsoft 365 tenant resilient and healthy
• Configure Microsoft 365 Backup for critical workloads
• Monitor service health and configure notifications
• Diagnose network connectivity issues affecting Microsoft Copilot
• Monitor Microsoft 365 usage and adoption
• Recognize the endpoint and client-management ecosystem
4. Configure Exchange Online and Microsoft Teams workloads
• Create and manage mailboxes
• Delegate mailbox access: Full Access, Send As, and Send on Behalf
• Understand how mail routes through Exchange Online
• Create and manage teams, channels, owners, and members
• Configure Microsoft Copilot in Teams meetings
5. Govern SharePoint and OneDrive for Microsoft Copilot
• Create and manage SharePoint sites
• Set the boundary: SharePoint and OneDrive sharing settings
• Find overshared sites before Microsoft Copilot does
• Limit broad discovery, not access: Restricted Content Discovery
• Enforce access with Restricted Access Control
• Troubleshoot legacy Restricted SharePoint Search
• Choose the right control for the job
6. Provision and govern identities in Microsoft Entra
• Manage the user and contact lifecycle
• Perform bulk identity management with Microsoft Graph PowerShell
• Manage guests and external collaboration
• Create and manage groups, naming policy, and expiration policy
• Scope delegated administration with administrative units
• Govern roles with role groups and Privileged Identity Management
7. Implement authentication and access in Microsoft Entra
• Evaluate and scope the authentication method catalog
• Enforce Password Protection for cloud accounts
• Enable and troubleshoot self-service password reset
• Evaluate Conditional Access policies and client app conditions
• Investigate and resolve authentication issues
• Resolve sign-in risk and device compliance in Conditional Access
8. Secure email and collaboration with Microsoft Defender for Office 365
• Configure threat policies: presets, custom policies, and precedence
• Configure the settings inside each threat policy
• Extend protection to Teams, SharePoint, and OneDrive
• Manage alerts and investigate threats
• Remediate and reduce human risk: AIR and attack simulation training
• Coordinate with the broader Microsoft Defender security estate
9. Protect information with Microsoft Purview information protection
• Choose a classification technique for a data shape
• Design what a sensitivity label protects
• Publish label policies and resolve conflicting settings
• Verify classification is working with Purview reporting
• Verify classification supports safe Microsoft Copilot grounding
10. Prevent data loss and govern the data lifecycle with Microsoft Purview
• Specify DLP requirements across Microsoft 365 locations
• Attribute DLP alerts across AI apps and agents
• Respond to DLP alerts in Microsoft Defender XDR
• Specify data lifecycle management requirements
• Monitor AI activity and oversharing risk with Data Security Posture Management
• Recognize the broader Microsoft Purview governance surface
11. Assess readiness and roll out Microsoft Copilot
• Assess tenant readiness for a Microsoft Copilot rollout
• Identify and resolve data readiness issues
• Plan a phased rollout across the organization
12. Configure Microsoft Copilot settings and extensibility
• Configure the Microsoft Copilot tenant-settings catalog
• Manage web search for Microsoft Copilot and Copilot Chat
• Manage Copilot Cowork
• Configure Copilot Search
• Manage third-party AI providers
• Configure Copilot connectors
• Govern SharePoint AI skills and the Frontier program
13. Establish agent identities and secure access with Microsoft Entra Agent ID
• Understand the Microsoft Entra Agent ID object model
• Assign a sponsor and a Microsoft Entra owner
• Automate sponsor transfer with Lifecycle Workflows
• Apply Conditional Access to agent identities and choose the right license
14. Curate and control agents with the Agent Registry and Agent 365 tools
• Review, approve, and block tools for agents
• Govern bring your own MCP servers
• Perform ongoing Agent Registry curation
• Audit the agent estate by publisher and channel
15. Monitor and manage agents with Microsoft Agent 365
• Introduction to Microsoft Entra Agent ID
• Monitor and manage agents
• Scenario
16. Govern agents using Agent 365
• Govern agents scenarios
• Security and governance policies
• Manage tools
• View audit logs
17. Monitor and optimize Microsoft 365 AI services
• Pick the right report source for a Microsoft Copilot adoption question
• Read the Microsoft Copilot usage report and the Agent usage report
• Reconcile Microsoft Copilot and agent costs across surfaces
• Optimize AI spend across Microsoft 365 AI services
• Assess AI-service health with the Copilot Control System
Course Details
• Experience with Microsoft 365 workloads (Exchange, SharePoint, Teams, OneDrive) and Microsoft Entra ID.
• Basic understanding of DNS concepts.
• Familiarity with Microsoft Entra and core identity concepts.
• Experience with cloud-based productivity services at an administrator level.
• Beginner-level PowerShell.
• Familiarity with Microsoft Copilot and its capabilities.
• Access to a Microsoft 365 E5 tenant; Microsoft 365 E7 (Frontier Suite) is preferred, since it bundles Microsoft Agent 365 and Microsoft Entra Suite licensing used in agent-identity labs.
As a Microsoft 365 and AI Services Administrator, you configure, manage, secure, and govern Microsoft 365 tenants, workloads, and AI services, including Microsoft 365 Copilot, agents, and connected AI capabilities. You enable secure, compliant, and scalable productivity across the organization by governing data access, protecting information, and supporting collaboration between users and agents. You operate and continuously optimize Microsoft 365 and AI services at enterprise-scale, ensuring reliable and effective outcomes in an AI-powered workplace. You collaborate with architects and administrators across workloads, infrastructure, identity, security, compliance, endpoints, and applications. You should have experience with Microsoft 365 workloads and Microsoft Entra ID, an understanding of Microsoft Defender XDR capabilities, and familiarity with Microsoft Graph PowerShell. As a Microsoft 365 administrator, you:
• Configure and manage Microsoft 365 tenants and workloads
• Secure and govern Microsoft 365 tenants and workloads
• Manage and secure Microsoft 365 AI services
For online (live) format
NextGen Newsletter
Don’t miss a thing! Sign up to receive updates and exclusive content.
© NextGen Skills LLC. All rights reserved.
1207 Delaware Ave, #4405, Wilmington, Delaware 19806, US
