Privacy Policy

Last Revised: August 12, 2025

1. Introduction

NextGen Skills LLC (“NextGen,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, Student Portal, Store, training courses (recorded, live, in-person), events, and any other services we provide.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide to Us

When you register, purchase, participate, or communicate with us, we collect information such as:

• Full name, email address, phone number, mailing address

• Payment information (processed securely by third-party gateways)

• Company information for corporate clients

• Professional certifications and learning preferences

• Communication content from emails, chat, support tickets

2.2 Information Collected Automatically

We collect technical and usage information automatically through cookies and similar technologies, including:

• IP address, device type, browser and operating system

• Pages visited, time spent on pages, clicks, scrolls, and interaction data

• Referral sources and campaign tracking data

• Location data based on IP or device settings (approximate)

2.3 Information from Third Parties

We may receive information from:

• Microsoft and other certification bodies to verify credentials and access to ALH labs

• Payment processors for transaction verification

• Marketing platforms for communication preferences and analytics

3. Legal Bases for Processing

Depending on your location and applicable laws (such as GDPR for EU residents), we rely on the following legal bases to process your data:

• Your consent (e.g., marketing emails, cookies)

• Performance of a contract (e.g., course delivery, payment processing)

• Compliance with legal obligations

• Legitimate interests (e.g., service improvement, fraud prevention)

4. How We Use Your Information

Your data is used to:

• Provide and personalize educational content and services

• Manage your account and transactions

• Communicate service updates, offers, and news (with consent)

• Comply with legal and regulatory requirements

• Improve our platform and services through analytics

• Detect, prevent, and address fraud and security incidents

5. Sharing and Disclosure

We do not sell personal data. We may share your information with:

• Authorized instructors and partners strictly for course delivery

• Service providers such as cloud hosting, payment gateways, email providers, analytics, and support platforms under confidentiality agreements

• Legal or regulatory authorities when required or to protect rights

6. Data Retention

We retain personal data only as long as necessary to fulfill purposes outlined, or as required by law. Retention periods vary by data type and legal requirements. Upon request, we may delete or anonymize your data, subject to contractual or legal constraints.

7. Your Rights

Where applicable, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent at any time

• Receive your data in a portable format

• Lodge complaints with supervisory authorities

Please contact us at privacy@nextgenskills.us to exercise your rights.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential site functionality

• Performance and analytics

• Marketing and advertising (with consent)

You can control cookies via your browser settings; however, disabling cookies may affect site functionality.

9. Security Measures

NextGen employs technical, administrative, and physical safeguards to protect data, including encryption, access controls, regular audits, and staff training. While we strive for robust protection, no system is infallible.

10. International Data Transfers

As a US-based company serving global clients, data may be transferred internationally. We ensure appropriate safeguards in accordance with applicable laws, including standard contractual clauses where required.

11. Children’s Privacy

Our services are not directed to children under 13 (or applicable age). We do not knowingly collect data from children.

12. Data Breach Notification

In the unlikely event of a data breach affecting your personal data, we will comply with legal obligations to notify affected individuals and authorities promptly.

13. Changes to This Privacy Policy

We may update this Policy periodically. Material changes will be communicated via our website or direct notifications. Continued use of services signifies acceptance of updated policies.

14. Contact Information

For privacy inquiries, please contact:

NextGen Skills LLC
Email: privacy@nextgenskills.us
Address: 1207 Delaware Ave #4405, Wilmington, DE 19806, United States